|Beware of calls claiming to be from First Tennessee Bank
First Tennessee Bank customers may be the target of fraud schemes in which a customer is contacted through phone call, email, or text by fraudsters requesting the customer verify personal bank information. A recent scheme involves individuals contacting First Tennessee Bank customers using a telephone number spoofed to appear on caller ID as First Tennessee Bank’s legitimate Customer Service department phone number. This scheme is an attempt to convince the customer to provide account information, passwords, and in some cases, one-time passcodes that enable takeover of the customer’s account relationship.
It is essential to remember that First Tennessee Bank never will contact you directly and ask for your personal or account information that we already have on file. Additionally, we never will ask you to verify your identity by texting codes or passwords to you to confirm who you are. If First Tennessee Bank initiates the call, we already will have at hand the information we need.
If you have received a phone call claiming to be from First Tennessee Bank and believe you are a victim of fraud or notice potentially suspicious activity on your account, contact Customer Service at (800) 382-5465.